Service Terms & Protocol
Transparency is our policy. Clear guidelines on our warranties, diagnostics, and repair terms to keep everything straightforward.
Warranty Coverage (30–60 Days)
Most repairs include a 30 to 60-day warranty depending on the device type and model year. Important Exception: Back glass repairs on all devices carry no warranty due to the structural nature of the fix. Coverage Rule: Warranties cover part failure only. If physical damage, drops, or customer-inflicted harm occur post-repair, the warranty is immediately voided.
When You Pay
Billing for standard repairs and retail accessory purchases occurs after the service or transaction is fully completed. You don't pay until you see the working result.
Unclaimed devices left past a specific timeframe (e.g., 60–90 days) may be subject to storage fees or recycling according to local Nevada regulations.
Diagnostics & Bench Fees
Water damage evaluations, general diagnostics, or failed/unrepairable attempts carry a $35 minimum labor fee, dependent on the complexity of the repair and the technical effort required. If a repair is successfully completed, diagnostic fees are typically folded into the final service cost.
Complimentary Services & Custom Work
Free Cleanings: External cleanings for speakers, charging ports, and screens are completely free and never billed. Unlisted Repairs: If a specific repair isn't explicitly listed on our in-store menu, we can often still complete it depending on technician specialist availability—just ask!
While we take utmost care, customers are always advised to back up their data prior to service. We are not responsible for data loss on heavily damaged devices. Our technicians document pre-existing device conditions upon intake. We are not liable for pre-existing latent failures (like dead motherboards on severely water-damaged phones).
Questions About Our Terms?
If you have any questions about how our warranties or diagnostic fees apply to your specific device, feel free to contact us before dropping your tech off.
